Effective date: July 1, 2026
These Terms of Service ("Terms") are a binding agreement between Script Payments LLC, a Utah limited liability company doing business as ScriptPayments ("ScriptPayments," "we," "us," or "our"), and the business entity that creates an account or uses our services ("Customer" or "you"). The person who accepts these Terms on the Customer's behalf confirms that they have authority to bind the Customer.
By creating an account, clicking to accept, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. The Service
ScriptPayments provides cloud-based workflow software for licensed pharmacies and their business partners (the "Service"). The Service includes order intake and management, fulfillment workflow tracking, shipping label tools, clinic invoicing, reporting, and application programming interfaces (APIs).
What ScriptPayments is not. ScriptPayments is a software provider only. We are not a pharmacy, prescriber, or healthcare provider. We do not dispense, sell, compound, or ship medications, and we do not provide medical, pharmaceutical, or legal advice. Every clinical, dispensing, and professional decision made using the Service is the sole responsibility of the Customer and its licensed personnel.
Third-party payment processing. Any payment processing between Customers and their patients, clinics, or other parties is provided by independent third-party payment processors under separate agreements between those parties and the processor. ScriptPayments is not a party to those transactions and does not hold or transmit funds on the Customer's behalf.
2. Eligibility and Accounts
2.1 The Service is for business use only. You represent that you are a business entity and not a consumer. If you use the Service to dispense or fulfill prescriptions, you also represent that you hold, and will maintain, every license, registration, and permit required by law.
2.2 You are responsible for all activity under your account and for your users' compliance with these Terms. You must keep login credentials and API keys confidential and notify us promptly of any unauthorized access.
2.3 You must give us accurate account and billing information and keep it current.
3. Customer Responsibilities
You are solely responsible for:
- Complying with all laws that apply to your use of the Service. This includes pharmacy, controlled substance, compounding, privacy, and consumer protection laws.
- The accuracy, legality, and appropriateness of all data, orders, and content you or your users submit ("Customer Data").
- Obtaining any patient authorizations or consents that the law requires.
- Exercising independent professional judgment. Any drug utilization review, interaction checking, or other clinical support feature in the Service is a tool only and does not replace a licensed professional's review.
4. Fees and Payment
4.1 Fees. Unless your order form or written agreement states otherwise, the Service costs $1.00 (USD) per Script processed, with no monthly subscription fee. A "Script" is each prescription order created in, submitted to, or received through the Service for your account, including orders received through an API or partner integration.
4.2 Billing. Fees are calculated monthly and billed in arrears at the start of the following month. You authorize us, and our payment processor, to charge your payment method on file by card or by ACH debit from your bank account for all fees when due. You agree to keep a valid payment method on file.
4.3 Taxes. Fees do not include taxes. You are responsible for any sales, use, or similar taxes other than taxes on our income.
4.4 Late payment. If a payment fails or is late, we may retry the charge and notify you. We may suspend the Service if fees remain unpaid 15 days after notice.
4.5 Price changes. We may change our fees by giving at least 30 days' written notice. New fees apply starting with the next billing period after the notice period ends.
4.6 Disputes and refunds. Billing disputes, credits, and cancellations are governed by our Refund & Cancellation Policy.
5. Protected Health Information
If you are a covered entity or business associate under HIPAA and your use of the Service involves protected health information ("PHI"), the parties will enter into a Business Associate Agreement ("BAA"). The BAA governs our handling of PHI and controls if it conflicts with these Terms. You may not submit PHI to the Service until a BAA is in place.
6. Customer Data
6.1 As between the parties, you own your Customer Data. You grant us a limited license to host, process, transmit, and display Customer Data only as needed to provide, secure, support, and improve the Service, and as permitted by the BAA and applicable law.
6.2 We may create and use aggregated or de-identified data that does not identify you, any individual, or any patient, provided that any de-identification of PHI complies with HIPAA.
6.3 Third-party services. The Service may connect to third-party services that you enable, such as shipping carriers, payment processors, pharmacy management systems, and partner platforms. Your use of those services is governed by your agreements with those providers. We are not responsible for them, and you authorize us to exchange Customer Data with them as needed to perform the integrations you enable.
7. Acceptable Use
You will not, and will not allow others to:
- Use the Service for any unlawful purpose, including dispensing or distributing medications without the required licenses or valid prescriptions.
- Reverse engineer, copy, resell, or build a competing product from the Service.
- Interfere with or disrupt the Service, bypass its security controls, or access it by unauthorized means.
- Upload malicious code, or submit false or misleading orders.
- Exceed documented API rate limits or use the Service in a way that harms other customers.
We may suspend access immediately if we reasonably believe your use violates this section or the law, or threatens the security of the Service.
8. Intellectual Property
We and our licensors own the Service, including all software, designs, documentation, and trademarks, and all improvements to them. We grant you a non-exclusive, non-transferable right to use the Service during the term for your internal business purposes. If you give us feedback, we may use it without obligation to you.
9. Confidentiality
Each party will protect the other's non-public business information with reasonable care. Each will use that information only to perform under these Terms and will not disclose it except to personnel and advisors who need to know it and are bound by confidentiality obligations, or where the law requires disclosure.
10. Term and Termination
10.1 These Terms remain in effect while you use the Service. The Service is provided on a month-to-month basis unless your order form states otherwise.
10.2 You may cancel at any time as described in our Refund & Cancellation Policy. We may terminate on 30 days' written notice, or immediately if you materially breach these Terms, fail to pay fees after notice, or lose a license the law requires.
10.3 After termination: your access ends; all fees accrued through the termination date become due; and for 30 days you may request an export of your Customer Data. After that period we may delete Customer Data, except as the law or the BAA requires us to keep it.
11. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY CLINICAL SUPPORT FEATURE WILL IDENTIFY EVERY DRUG INTERACTION OR ISSUE.
12. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA. EACH PARTY'S TOTAL LIABILITY ARISING OUT OF THESE TERMS IS LIMITED TO THE FEES YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. These limits do not apply to your payment obligations, to either party's indemnification obligations, or to liability that the law does not allow to be limited.
13. Indemnification
You will defend and indemnify ScriptPayments against third-party claims arising from (a) your Customer Data, (b) your dispensing, fulfillment, or professional practice, or (c) your violation of law or of these Terms. We will defend and indemnify you against third-party claims that the Service, as we provide it, infringes a U.S. patent, copyright, or trademark.
14. Governing Law and Disputes
These Terms are governed by the laws of the State of Utah, without regard to its conflict-of-law rules. The state and federal courts located in Washington County, Utah have exclusive jurisdiction, and each party consents to venue there.
15. Changes to These Terms
We may update these Terms from time to time. We will give at least 30 days' notice of material changes by email or through the Service. If you continue using the Service after the effective date, you accept the updated Terms.
16. General
These Terms, together with any order form, the BAA, and the policies referenced here, are the entire agreement between the parties. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets. If any provision is unenforceable, the rest of these Terms stays in effect. Neither party is liable for delays caused by events beyond its reasonable control. Notices to us must be sent to support@scriptpayments.com.
Contact
Script Payments LLC d/b/a ScriptPayments
2891 E Mall Dr, St George, UT 84790
support@scriptpayments.com · 833-318-4140