Effective date: July 1, 2026
This policy applies to fees for the ScriptPayments pharmacy workflow software (the "Service"), provided by Script Payments LLC doing business as ScriptPayments. It is part of our Terms of Service.
This policy covers ScriptPayments platform fees only. It does not cover payments between pharmacies and their patients, clinics, or other parties, which are handled by third-party payment processors and are subject to those parties' own policies.
1. How Billing Works
- Pricing: $1.00 (USD) per Script processed, with no monthly subscription fee.
- Billing cycle: fees are calculated for each calendar month and billed in arrears at the start of the following month.
- Payment: charged automatically to the card or bank account (ACH) on file.
- Invoices: each invoice lists the number of Scripts billed for the period and is available in your account or by email.
2. Cancellation
- There are no long-term contracts. You may cancel at any time.
- To cancel, email support@scriptpayments.com from an account administrator's address, or use the cancellation option in your account settings if one is available.
- Cancellation takes effect at the end of the business day we receive your request. No fees accrue for Scripts processed after cancellation.
- A final invoice will be issued for any Scripts processed during the current billing period up to the cancellation date.
- There are no cancellation or early termination fees.
- For 30 days after cancellation you may request an export of your data, as described in our Terms of Service.
3. Refunds
Because fees are usage-based and billed only after Scripts are processed, fees for Scripts processed are generally non-refundable. We will issue a credit or refund in these cases:
- Billing errors: you were charged the wrong amount or charged twice.
- Duplicate or test orders: the same order was entered more than once, or orders were created for testing, and you report them within the dispute window below.
- System errors: a Script was created because of an error in the Service.
- Service outages: a material outage caused by ScriptPayments prevented you from using the Service. In this case we may issue a credit at our reasonable discretion.
Approved amounts are applied as a credit to your next invoice. If no future invoice is expected, for example after cancellation, they are refunded to your original payment method.
4. Billing Disputes
- Report any billing dispute to support@scriptpayments.com within 60 days of the invoice date. Include the invoice number and the Scripts or charges you are disputing.
- We will review your request and respond within 10 business days.
- Approved refunds to cards or bank accounts are processed within 5–10 business days. Your bank or card issuer may take additional time to post them.
- Please contact us before filing a chargeback or ACH return. Most billing questions can be resolved quickly and directly.
5. Failed Payments
If a payment fails, we will notify you and retry the charge. Service may be suspended if fees remain unpaid 15 days after notice. Access is restored once the balance is paid.
6. Contact
Script Payments LLC d/b/a ScriptPayments
2891 E Mall Dr, St George, UT 84790
support@scriptpayments.com · 833-318-4140